Fortune Wins Account Management
How registration, access, profile changes, account closure, and recovery work in practice.
Casino Context
Updated July 30, 2026
Account limit
One per person
Terms inactivity period
18 months
Support article FC expiry
120 days from last login
Closure balance window
Seven days to request an eligible redemption
Account inactivity and FC expiry are not the same rule
The current Terms allow Fortune Wins to deactivate an account after 18 months without activity. The official Player Safety support article says FC expire if unused within 120 days from the last login and directs readers to the Terms, but the current Terms do not contain that 120-day sentence.
The support claim should be treated as an unresolved operational rule rather than a clean contractual deadline. Players carrying an FC balance should preserve the article, login date and any written support clarification.
Closure creates a short balance deadline
Fortune Wins lets users request closure through support. The Sweeps Rules make the user responsible for requesting an eligible redemption within seven days of closure; remaining FC can then be forfeited.
Before closing a Fortune Wins account
- Review the redeemable and non-redeemable FC balances
- Resolve pending verification and redemption requests
- Download available purchase and play records
- Ask support to confirm the seven-day balance treatment
- Save the closure request and response
Credentials must remain private, and suspected unauthorized access should be reported immediately. A chatbot response does not amend the Terms or Sweeps Rules.