SweepJungle Customer Support

Official support routes

The current contact page lists:

• [email protected].
• In-app live chat for account questions.
• An official contact form.
• SweepJungle channels on Facebook, X, Instagram and Discord.

Email from the registered address and include the member ID when available. The Terms warn that using another email address can delay the response.

Complaint response target

SweepJungle aims to respond to official complaints within 10 days and no later than 20 days. It may take longer when an investigation requires more work, in which case it says it will notify the registered email.

The complaint link in the current Terms points to Sixty6 rather than SweepJungle. Use the SweepJungle contact page, official email or in-app chat to avoid submitting account details to the wrong brand.

Include these details

• Registered email and username
• First and last name on the account
• Member or case ID
• Exact date and time
• Game, purchase or feature involved
• Currency and amount
• Screenshot or receipt
• Requested resolution

Common troubleshooting order

For a missing coin reward, verify the active currency, offer conditions and account history before contacting support. For a failed purchase, preserve the final checkout amount and receipt. For a location block, disable VPN or proxy tools and confirm device-location permissions.

For a redemption question, open the account-only Sweepstakes Rules and reward redemption policy first. Include the SC balance, requested prize, method, submission time and transaction status in the support ticket.