RichSweeps Customer Support

Building a support ticket

Include the registered email, account ID, transaction or round ID, UTC time, amount, coin type, payment route and a concise description. Attach only the relevant confirmation or error capture.

For a prize delay, add the request date, requested SC, verification status and the legal processing window. Avoid sending identity documents by ordinary email unless support provides a secure official method.

Legal and complaint records

RichSweeps’ public Sweepstakes Rules incorporate a Terms section on arbitration, but a working current public Terms page was not located and the Rules retain unfinished cross-reference markers. The incorporated dispute procedure is therefore account-gated and unconfirmed.

Keep copies of the Terms accepted during registration, the Sweepstakes Rules and all support correspondence. That record is especially important when public legal navigation is incomplete.