ToraTora Customer Support

Building a support ticket

Include the registered email, user ID, transaction or round ID, date and UTC time, amount, coin mode, payment route and requested resolution. Attach only relevant captures.

For prize delays, include the request date, amount, verification status and last document-submission date. The one-month verification allowance begins only after all required records are received.

Disputes and records

ToraTora’s Terms contain binding arbitration and collective-action waiver provisions. Preserve the version accepted during registration and review the dispute section before a deadline expires.

Keep copies of the Terms, Sweepstakes Rules, promotion conditions and support correspondence. The inconsistent state lists and Florida/New York language make versioned records especially important.