HelloMillions Responsible Play

HelloMillions limits and cooling periods

Tool	What it does	Important condition
Gold Coin spend limit	Caps package purchases daily, weekly, or monthly	Lowering is immediate; increase or removal waits 24 hours
Session limit	Logs the player out after a daily time allowance	Resets at local midnight; increase or removal waits 24 hours
Time-out	Blocks purchases and gameplay for 1-30 days	Login, account viewing, and redemption remain available; cannot cancel early
Self-exclusion	Blocks login and all account activity for 1 month to 1 year	Cannot be reversed during the period and applies per account
Ordinary closure	Support closes the account	Reversible closure is weaker than a fixed exclusion

HelloMillions places the controls in the Customer Account menu under Player Trust & Safety Controls. The Player Safety page explains that reductions take effect immediately and increases or removal require a 24-hour cooling period.

Time-out, balances, and redemptions

Time-out blocks game play and Gold Coin purchases but still permits login, account viewing, and redemption requests. The selected 1-30 day period cannot be cancelled early.

Gold Coins cannot be refunded or transferred during self-exclusion. HelloMillions also says Virtual Coin balances expire after 60 days of inactivity, so a longer exclusion can affect balances. Obtain account-specific written guidance if a material balance exists before selecting a period.

Self-exclusion and reactivation

HelloMillions self-exclusion lifecycle

1. Select a periodChoose 1 month through 1 year in Player Trust & Safety Controls.
2. Exclusion beginsLogin and all account activity are blocked and the period cannot be shortened.
3. Period endsThe account remains closed until reactivation is requested.
4. Reactivation requestA 24-hour cooling-off period applies before access can return.

Choosing the right control

Use a spend or session limit for a measurable ceiling, a time-out for a fixed short break, and self-exclusion for a longer non-reversible block. Ordinary account closure is not a substitute for self-exclusion when firm protection is needed.

If play is causing immediate financial, personal, or safety harm, stop purchasing and playing, activate the strongest available restriction, and seek qualified local support.