KingPrize Casino Responsible Play

Time-out tool

KingPrize provides a time-out control in the Responsible Gaming area of the player profile. Available periods range from one hour to 48 hours.

The public policy does not document configurable purchase or session limits beyond the time-out tool. Players who need a firm spending boundary should also use card, bank or device-level controls.

Self-exclusion

KingPrize allows definite or indefinite self-exclusion through the account or support. An email request should use the subject “SELF-EXCLUDE FROM KINGPRIZE” and include the full name plus the account email or user ID.

KingPrize promptly disables the account after receiving a request, then gathers the information needed to formalize the period under its Responsible Play policy. A definite exclusion can use a number of days, weeks or months. An indefinite exclusion remains in place until the player requests removal.

Access and marketing during exclusion

An excluded account may remain accessible for viewing information, balances and history, but promotional play is disabled. Marketing communications should stop during the exclusion period.

KingPrize recommends uninstalling the app to remove push-notification prompts. The player must complete that device action because the operator cannot uninstall it remotely.

Closing an account

Support can close an account when continued play is harmful. A closure request should identify the account and clearly state whether the player wants a temporary restriction, definite exclusion, indefinite exclusion or permanent closure.