JackpotRabbit Customer Support

Official support routes

JackpotRabbit uses [email protected] for account, purchase and general product issues. Contact support from the email address registered to the account because another address can delay identity matching.

Privacy-rights requests can be sent to [email protected]. Use the postal address stated in the applicable policy when a signed hard-copy request is required.

Build a useful ticket

For login problems, include the account email, device, browser, date, time zone and exact error. For purchase issues, include the receipt, package, amount, UTech Solutions LLC descriptor and expected coin quantity.

Do not include a password, full card number, security code or complete bank credentials. Ask for a secure upload route when identity or payment ownership must be reviewed.

Disputes and arbitration opt-out

The Terms require a written notice and informal dispute process before formal proceedings. Users who have not previously accepted an arbitration provision can opt out within 30 days of entering the agreement by emailing [email protected] with the subject “OPT-OUT.”

The arbitration terms use JAMS, apply a class-action waiver and select Wyoming law, subject to their stated exceptions. Preserve the version accepted at registration and seek qualified legal advice for an actual dispute.

Support escalation checklist

• Keep one issue per ticket
• Include dates and time zone
• Attach the receipt or transaction identifier
• State the exact resolution requested
• Ask which policy clause controls the decision
• Save every response and case number