McLuck Account Management

Creating a McLuck account

You can register with email, Google, or Facebook. Use your legal name, current address, correct birth date, and an email you control so those details match later identity, payment, and redemption records.

McLuck login and password recovery

Recover access instead of opening another account

1. Use the reset-password link for an email account or the identity provider for Google or Facebook login.
2. Wait through the 30-minute block if repeated attempts triggered it.
3. Contact support if the email is inaccessible or the account may be compromised.
4. Keep using the original account and do not create a replacement.

Changing account information

Email changes require support and may require confirmation or identity verification. Address, legal-name, phone, and payment changes can affect verification, so make them before redemption and keep written confirmation.

Locked and inactive accounts

Accounts can be suspended for suspected misuse, duplicate accounts, payment-name mismatches, chargebacks, location problems, coordinated play, or policy violations.

If the account is locked

Check

• Failed-login timing, registered email, identity-provider access, location, and recent payment or verification changes.

Collect

• Account ID, registered email, time, device, error message, and recent transaction IDs.

Next

• Contact support through the original account details.
• Do not create another account while the issue is reviewed.

Closing, exclusion, and data deletion

Action	Effect	Reversal or follow-up
Ordinary closure	Support closes the account	Designed to be reopenable through support
Self-exclusion	Blocks login and activity for the chosen period	Cannot be reversed during the period; a 24-hour cooling-off follows reactivation request
Privacy deletion	Requests access, correction, or deletion of personal data	Identity may be verified and legally required records may be retained

Frequently asked questions

Do McLuck balances expire?

Sweepstakes Rules version 1.9 says SC automatically expire after 60 consecutive days without game play using SC. Current Terms and help content use different currency or activity language, so do not assume that logging in without SC play prevents expiry. Ask support which standard controls and save the response.

Does closing a McLuck account delete all personal data?

No. Closure and privacy deletion are separate requests, and McLuck may retain information required for legal, security, fraud-prevention, transaction, or dispute purposes.