SweepShark Customer Support
How to contact support, what response to expect, and where to escalate unresolved problems.
Casino Context
Updated July 31, 2026
Official support route
Use [email protected] for account, purchase, verification, promotion and closure questions. Privacy requests can use [email protected].
Include the registered email, approximate time, device, browser, game or promotion name and any transaction reference. Do not send passwords or full payment credentials.
Escalating a dispute
Keep screenshots of the account state and copies of the rules that applied when an issue occurred. Ask support to identify the exact clause used for a decision and request a written final response.
SweepShark’s agreement includes individual arbitration through JAMS and a class-action waiver. A new user can opt out of arbitration within 30 days by following the current agreement’s instructions.
Build a useful support ticket
- Registered email address
- Date and time with time zone
- Device and browser
- Game, promotion or transaction reference
- Concise description of the expected and actual result
- Redacted screenshot when needed