Jokio Account Management

Creating and recovering an account

Use accurate information and recover the existing account rather than registering again. Accounts, funds, credits, and promotions cannot be sold, assigned, or transferred to another person.

Changing personal or residence information

Keep the principal residence, email, phone, and payment information current. Stop wagering and notify support if a move takes you outside the permitted jurisdictions.

Restricted, suspended, and inactive accounts

Verification failure, location circumvention, chargebacks, fraud, coordinated play, automated betting, or regulatory review can restrict an account. Logging in, depositing, or withdrawing reactivates an ordinary inactive account, but prior inactivity fees are not refunded.

Closure, self-exclusion, and data deletion

Ordinary termination, responsible-play exclusion, and privacy deletion are different actions. Jokio aims to return cleared funds within ten business days after termination, subject to unresolved wagers, verification, compliance, disputes, chargebacks, or investigations. Regulatory records can remain after closure or deletion.