Carnival Citi Account Management

One account and accurate details

The account must use the player’s real name, owned email address, current residential address and owned payment method. Carnival Citi can close related duplicate or household accounts unless it approved them in writing.

Do not create a second account to solve a login, email or verification problem. Use the official recovery and support routes.

Password and account security

Carnival Citi makes the account holder responsible for login security and purchases made through the account, including unauthorized purchases. Use a unique password and report suspected access immediately.

Carnival Citi says it will not ask for the password. A message requesting it should be treated as suspicious.

Inactivity

An account becomes inactive after more than 180 days without access. Carnival Citi may terminate it and forfeit Coins, Sweeps Chips and unclaimed prizes.

Sweeps Chips have a shorter activity rule: they remain valid for 60 days from the last login. Logging in before the 180-day account threshold does not necessarily preserve every promotional balance forever.

Closing the account

The responsible social gaming page directs account-closure requests to [email protected]. Ask for written confirmation and clarify the status of pending purchases, prize requests and personal-data obligations.