Carnival Citi Responsible Play
The limits, cooling-off tools, self-exclusion options, and support resources available to players.
Casino Context
Updated July 30, 2026
Available controls
Carnival Citi’s responsible social gaming page describes:
- Daily or weekly Coin purchase limits.
- Definite or indefinite self-exclusion.
- Preemptive exclusion before an account is opened.
- Permanent account closure.
The page directs requests to [email protected] and asks for identifying account details. The controls are not presented as immediate self-service switches.
Activation is not immediate
Limits and self-exclusion begin only after Carnival Citi implements and confirms them. Its responsible-play terms describe this as a reasonable working period without stating a fixed deadline.
Stop purchasing and playing while waiting. If account access remains available after confirmation, contact support again and preserve the written record.
Reopening rules
A written request to reverse a self-exclusion is subject to a seven-day delay under the published page. Indefinite exclusion also requires a written request.
The policy does not state a minimum initial exclusion duration. A control that can be reversed after seven days may be weaker than a fixed, non-reversible cooling-off period.
Document age
The responsible social gaming page is version 1.0, last updated October 31, 2022. That is substantially older than the June 2026 Terms and Promo Rules.
Requesting a play control
- Email [email protected] from the registered address
- State the exact limit, exclusion or closure requested
- Ask when it takes effect
- Keep the confirmation
- Report any continued access immediately